Returns & Exchanges
At Simabrand, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day return window for unopened and unused products.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Authorization Number.
Prepare Your Package
Securely pack the unused beauty products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing