Frequently Asked Questions
Everything you need to know about your Simabrand beauty journey.
How can I track my Simabrand order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are Simabrand products cruelty-free?
Yes, we are committed to ethical beauty. All Simabrand products are 100% cruelty-free and are never tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Are your beauty products safe for sensitive skin?
Our formulas are dermatologically tested; however, we recommend checking the full ingredient list on the product page or performing a patch test before full application.